Posted by John Brownhill, on January 5, 2021. Tags: Chatbot, customer experience, employee experience
January 2021 26 years ago, Harvard Review published its study of the service profit chain with US retail giant Sears, where it showed the positive impact employee satisfaction has on profitability. In those days HR always played second fiddle to Finance, however with this ground-breaking study coinciding with the advent of employee self-service, there was […]
Read morePosted by John Brownhill, on October 6, 2018. Tags: ONA
There has been a lot of publicity recently around Tim Berners-Lee, the inventor of the world wide web and his decentralised web project called Solid, which pushes for individuals, not firms, to control their data. As concern rises over what our information is being used for outside the workplace, should we be as concerned about how […]
Read morePosted by John Brownhill, on September 6, 2018.
Over the last year I have spoken to many organisations who regretted not carrying out process mapping before they started their HR technology project. Its very easy to be lured into the appeal of new software functionally, thinking it would be the answer to inefficiency and improved reporting without carrying out the proper groundwork first. […]
Read morePosted by John Brownhill, on June 29, 2018.
It’s Official People & Technologies Ltd has been selected as an official supplier for the G-Cloud 10, Cloud Services framework. The contract is due to go live from Monday 3rd July 2018. The G-Cloud framework via the Digital Marketplace enables public sector organisations to search for services, contact potential suppliers and start working with […]
Read morePosted by John Brownhill, on April 24, 2018.
1. Clear Business Outcome Before you embark on your HR technology journey, be clear what strategic business outcome you want to achieve. Improving reporting or allowing employees to book holidays is an operational outcome. The business outcome needs to be measurable and compelling enough to make it easy for Stakeholders to invest. 2. Focus […]
Read morePosted by John Brownhill, on April 16, 2018.
Welcome to our new mobile responsive WordPress website. So what’s on the new website? We’ve refreshed the content and tied it all in with our social media activity, as well as introducing a dynamic Blog & Insights section which will keep you informed on what we’re up to and any useful insight we think is worth […]
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