A third dimension to employee & customer experiences.

Posted by John Brownhill, on January 5, 2021. Tags: , ,

January 2021 26 years ago, Harvard Review published its study of the service profit chain with US retail giant Sears, where it showed the positive impact employee satisfaction has on profitability.  In those days HR always played second fiddle to Finance, however with this ground-breaking study coinciding with the advent of employee self-service, there was […]

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Could modern HR technology increase your data security risk?

Posted by John Brownhill, on March 21, 2019. Tags: , ,

One of our clients is embarking on a large implementation of a leading HR & Payroll software platform.   As part of the implementation planning phase, we have been carrying out a more detailed assessment of the security requirements. The HR team is very keen to allow access from home and mobile use for such things […]

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