- Don’t approach suppliers until you are ready to start a project
- Don’t start the selection process until you have a documented business case
- Understand the business processes you are trying to improve
- Evaluate the software using scenarios based on best practice and your policies
- Understand how the pricing model impacts future changes to headcount
- Ask what additional components could be purchased
- Get a detailed project plan with all the tasks identified for both you and the supplier
- Understand how many hours are included in a standard day rate
- Carry out due diligence on the supplier with financial and security checks and online material available on sites such as Glassdoor.
- Don’t sign a supplier’s standard contract without understanding the implications first
